Questions
If what you are looking for is not here, write to us. Every letter is answered by the house itself.
Orders and delivery
Are pieces made to order?
Every piece is made by hand in a limited run. [Pieces in stock leave the atelier within X working days; pieces made once ordered take about X weeks.]
Where do you deliver?
[We deliver to … ]
How long does delivery take?
[Delivery usually takes X to X working days, depending on the destination.]
Will I pay duties or taxes?
[Explain whether prices include import duties for each region.]
Can I follow my order?
Yes. When your piece leaves the atelier you will receive an email with its tracking number.
Sizing and care
How do I choose my size?
Compare a piece you already own with the charts in the size guide. If you are between two sizes, write to us.
Can a piece be made to my measurements?
[Say whether the house takes made-to-measure orders, and how.]
Why might my piece differ slightly from the photographs?
Every piece is cut, dyed and embroidered by hand. Small differences in colour and line are the mark of that work, and naturally dyed silks such as gambiered silk keep changing gently with wear.
How do I care for silk?
Follow the label sewn into your piece, and see the care guide for each cloth.
Returns and contact
Can I return a piece?
Our terms are set out in full in the refund policy. If anything arrives not as it should, write to us first and we will make it right.